PRIVACY & COOKIE POLICY

The Home Club is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and 2018 GDPR).

OVERVIEW

THIS STATEMENT APPLIES TO THE FOLLOWING:

  • Personal information we collect through our website.
  • Personal information we collect about you in the course of doing business with you, such as when you engage with us a customer, potential customer, supplier, service provider, professional adviser, consultant or other third party in relation to the provision of our services and the operation of our business generally.

COLLECTION OF DATA

INFORMATION YOU VOLUNTARILY PROVIDE TO US THROUGH OUR WEBSITE

This is information about you that you give us by filling in forms on www.the-home-club.co.uk (our site). It includes information you provide when you register to our mailing list, register to use our site, search for a service, request information, participate in discussion boards or other social media functions on our site, and when you report a problem with our site. The information you give us may include your name, address, email address, phone number, details of your business activities and social media account handles.

You can choose not to provide this information by not entering it when prompted to do so. If you do not provide us with some or all of the requested information we may not be able to provide the requested information or service to you.

ANONYMOUS WEBSITE USAGE DATA

When you access and use the website, our technology and tools may automatically collect and record certain data (which does not identify you as an individual) about your use of the website (your IP address, browser type, the make and model of the device used to view the website, unique device identifiers, the referring web page, pages visited, search terms and other information relating to your use of the website, browser or device). We also use various tracking technologies (such as cookies, clear GIFs, and/or pixel tags) to collect data about your use of and access to the website. Cookies are small bits of information that may be placed on your computer by websites you visit, applications you use, or advertisements you view. Cookies alone tell us nothing about who you are. Pixel tags generate a generic notice of a visit to the website. Pixel tags are used in conjunction with cookies to anonymously track the activity on the website by a particular browser on a particular site.

THIRD-PARTY AUTOMATIC DATA COLLECTION 

Some embedded content on the website may be served by third-party content providers. Please note that these companies may also use cookies, pixels, tags or other similar technologies to collect data about you, both on the website and throughout the Internet. Data collection and use by those third-parties is subject to the privacy policies of those third-parties.

INFORMATION CUSTOMERS AND POTENTIAL CUSTOMERS PROVIDE TO US

You may choose to provide personal information when engaging in or conducting business with us. The types of information we may collect include names, email addresses, postal addresses, contact details, job titles, transactional information, financial/billing information, account information, correspondence and any other information you may choose to provide.

OTHER INFORMATION WE COLLECT IN THE COURSE OF OPERATING OUR BUSINESS

We also collect information from our suppliers, service providers, agents, consultants, business partners, professional advisors and other third parties for the purpose of managing and operating our business. For example, we will collect business contact information, financial information and other information necessary to engage third parties and to evaluate their performance.

INFORMATION WE RECEIVE FROM OTHER SOURCES.

This is information we receive about you from third parties.

We are working closely with third parties (including, for example, business partners, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you if and when we receive information about you from them and the purposes for which we intend to use that information.

OUR “DO NOT TRACK” (DNT) POLICY

Some web browsers have “do not track” features that allow you to tell websites not to track you. We do not currently respond to those signals or similar mechanism transmitted by web browsers. To learn more about browser tracking signals and DNT, please visit http://allaboutdnt.org.

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

WHAT IS A COOKIE?

A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. Cookies are used by nearly all websites and do not harm your system.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

HOW DO WE USE COOKIES?

We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards to how you are using our website. This helps us to develop and improve our website as well as products and/or services in response to what you might need or want.

Cookies are either:

  • Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
  • Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.

Cookies can also be categorised as follows:

  • Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and/or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
  • Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
  • Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

Note. Sharing tools in the form of Facebook, Instagram, Pinterest, and other social networks feature on this site; these third party websites may set a cookie if you are logged in to their service. Please refer to the corresponding cookie policies.

Note. Should this website contain ‘embedded’ YouTube content, a cookie may be set upon playing these videos, the relevant privacy policy can be found here: https://policies.google.com/privacy

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

  • to carry out our obligations arising from any contracts/agreements entered into between you and us and to provide you with the information and services that you request from us.
  • to provide you with information about events and services we think may be of interest to you.
  • to process and complete business transactions and send related information.
  • to notify you about changes to our service
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

If we are not able to process your personal data whether because you do not consent, you withdraw or limit consent, or for any other reason then we will not be able to achieve the purposes listed above.

DISCLOSURE OF YOUR INFORMATION

We do not sell your personal information to any third parties, however, we may share your personal information with third parties as follows:

  • to carry out our obligations arising from any contracts/agreements entered into between you and us and to provide you with the information and services that you request from us.
  • Selected other parties including business partners, suppliers and subcontractors for the performance of any contract we enter into with them or you.
  • analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If The Home Club or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of The Home Club, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA

Your personal and sensitive data will only be stored and processed on servers based within the European Economic Area (EEA). Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

RETENTION OF DATA

We will only retain your data for as long as we deem reasonable for the purposes outlined above.

YOUR RIGHTS

We will only process your data for marketing purposes where you have given express consent to us to do so or where there is a legitimate interest for us to do so. The legitimate interests that we will rely on are as listed above under “Uses made of the information”. In any event, we will only rely on legitimate interest as a grounds for processing your data where we have completed a Legitimate Interest Assessment and where such assessment supports the use of such data processing.

At any time, even if you have previously consented, you have the right to ask us not to process your personal data for marketing purposes and/or not to disclose it to third parties for marketing purposes. You can do this by contacting us using the following email address: [email protected]

You can also use this email address to notify us of any preferences you have in relation to the processing of your data for example as to the frequency of communications that you receive from us or the manner or the subject matter of such communications. If you no longer wish to receive communications from The Home Club, you can opt-out from receiving such messages in the future by following the instructions in the emails or contacting us at [email protected]

The General Data Protection Regulation (GDPR) 2018 also gives you the following rights:

  • to access information held about you;
  • to request the deletion or correction of information held about you;
  • to object to or restrict the processing of information about you;
  • to request that information about you be transferred to another person.

If you wish to exercise any of these rights under the GDPR, please email us at [email protected] We will respond to any requests without undue delay and no later than one month after receipt of your request.

THIRD-PARTY SITES

Our site may, from time to time, contain links to and from the websites of our partner networks, and or affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

CHILDREN AND PARENTS

We respect children’s privacy. We do not target or knowingly or intentionally collect personally identifiable information from children under the age of 13. By using the website, you have represented and warranted that you are either at least 18 years of age or using the website with the supervision of a parent or guardian. If you are under the age of 13, you may not use the website. If you become aware that your child has provided us with personal information without your consent, please email us at [email protected]

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

COMPLAINTS PROCEDURE

If you have any complaints in relation to how our business has processed your data or in relation to the exercise of your rights as detailed above you can in the first instance raise your concerns by contacting us at [email protected]uk.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to: [email protected]